Delivery & Return

What happens after I place an order?

 

Everything on the online shop is made-to-order or very small runs. After an order is placed, your intimates will be produced in-house, then shipped within 10 days or quicker if we have your style in stock.

 

Shipping

We ship worldwide. All orders are shipped with tracked mail. Shipping within Germany costs 6€, within the EU 9€ and everywhere else costs 15€ (including Switzerland and the UK).

Please note that you may have to pay taxes upon receiving your purchase if you live outside the EU. 

Don't hesitate to message for help with tracking or anything else regarding shipping.

Saqua Studio isn't responsible for lost or damaged parcels.

 

Do you accept returns?

Yes! If you're not totally happy with a product, get in touch with us at hello@saqua-studio.com. We don't issue refunds, but we will make you a different size if your item doesn't fit you. We can also offer store credit. Please note that we don't exchange items bought on sale.

Items must be unworn and in original condition with garment tags still attached, so please wear your own underwear while you try them on. 

Please note that all items are your responsibility until they reach Saqua Studio, so consider using tracked mail. Make sure you retain proof of postage, as we are not liable for pieces that don't reach us.

We are a small brand and we simply don't have the margins big brands have, so we are unable to cover the cost of returns. Thank you for your understanding. 

 

 

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